Refund & Exchange

Refund and Exchange Policy

1. Refund Policy

Dazzlo is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1.1 Eligibility for Refund

  • To be eligible for a refund, you must request it within [X days/weeks] of the purchase date.
  • Your item must be in the same condition as when you received it, unused, and in its original packaging.

1.2 Refund Process

To request a refund, please follow these steps:

  1. Provide your name, order number, and details of the item you wish to return.
  2. Our customer support team will provide you with instructions on how to return the item.

1.3 Refund Method

Refunds will be processed using the same method of payment used for the original purchase. Please allow 7 business days for the refund to be reflected in your account.

2. Exchange Policy

2.1 Eligibility for Exchange

  • You may request an exchange for an item within [X days/weeks] of the purchase date.
  • The item you wish to exchange must be in the same condition as when you received it, unused, and in its original packaging.

2.2 Exchange Process

To request an exchange, please follow these steps:

  1. Provide your name, order number, and details of the item you wish to exchange.
  2. Our customer support team will provide you with instructions on how to return the item.
  3. Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you.

3. Exceptions

  • Some items, such as [list of exceptions], may not be eligible for refunds or exchanges.
  • Items that are damaged or not in their original condition may not be eligible for a refund or exchange.